What is the best conversational AI (artificial intelligence)? That’s a question many researchers are asking, as advances in artificial intelligence and technology continue to enable robots and artificially intelligent systems to communicate with people much more efficiently than ever before. These systems are even starting to teach their creators new skills, like conversation recognition or playing conversation games.
Perfect conversational AI
The first step toward building the perfect conversational AI is learning about the technologies that are already available. NLP, for example, is the technique of using experiential learning to give machines smarter, deeper conversations. NLP and other experiential learning methods, like the popular Dragon Naturally Speaking series, can be used to automate conversations with customers, much as humans would have done in the past, with a great deal less effort.
Conversational AI technologies
For the most part, Conversational AI technologies are not accessible. While some are pretty affordable, like a Dragon Naturally Speaking chatbot, others can run into several thousand dollars, even if you don’t go with the well-known NLP experience learning systems. However, it’s essential to realize that you don’t need to spend thousands of dollars to get an artificial intelligence experience bot that will do everything you need it to. It’s just that you have to know what to look for to find the right conversational AI platforms.
Ease of use
The first thing to look for in conversational AI platforms is ease of use. If any person can use the system with even the most minimal of technological expertise, it’s pointless to pay the money for it. Ask yourself, what would compel you to waste hundreds of dollars on a bot that would accomplish the same tasks as your current systems?
Easy-to-use conversational AIs
If you want easy-to-use conversational AIs, staying away from the more popular messaging bots is essential. Facebook’s Friend Feed and Google+ Messenger have become wildly popular because they’re free, but they are also ineffective at lead generation. Messenger and the rest of these platforms are that all of them require users to fill out lengthy forms and accept messages that may not be useful to them. You have to put up with long messages that never answer your questions or give you anything of value.
Best to go with a bot
If you want to get great results, it’s best to go with a bot that does it all for you. That means that a conversational air-powered chatbot should be able to automate customer support, lead generation, messaging, surveys, and more. While chatbots like Xuedong and Zomato already have several features in place that allow them to do many of these things, they still lag behind other messaging options. If you want to run an efficient business and give your customers personalized service, a chatbot can help you do it.
Another essential feature that you need to make sure you have in an air tool is speech recognition. This makes it so that your chatbot can understand not only text but also voice. An artificial intelligence tool needs to understand both humans and non-human agents, as it will likely be doing so a lot. An excellent way to check whether or not your conversational AI tool has speech recognition is to ask it a question. If it responds correctly, then it has speech recognition baked into its algorithms.
Finally, you need an artificial intelligence platform that can adapt and respond to ever-changing customer needs. You may have a product line that’s changing every week, or you may be providing more personalized service to your clients than others in your area are. Any of these scenarios could mean that your customers’ interests are changing on a near-constant basis. An excellent way to solve this problem is to have an artificial intelligence system quickly recognizing new needs and opportunities and acting to fulfill them. Chatbots with these capabilities will be helpful for any company that wants to stay ahead of its competition.